Refund & Cancellation Policy

Refund & Cancellation Policy

 

Refund Policy

How to Return or Exchange an Item

  • You can request a return or exchange within:
    • 2 days for returns
    • 7 days for exchanges
  • Submit your request by:
    • Emailing Help@warriorworld.in from your registered email address
    • Calling +91-9227037431

What can be returned

  • Items that are defective or wrong
  • Items with color issues or that you don't like (with some exceptions)

Mode Of Refund

  • Online Payment Orders: Refunds are typically issued to the original payment method used for the purchase. This could be a credit card, debit card, or digital wallet. The refund process usually takes a few business days for the funds to reflect in your account.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are generally issued through bank transfers. The seller will typically ask you for your bank details once the refund is approved. This ensures the money goes directly to your account.

 

Return exceptions

  • Custom stitch products
  • Bulk orders exceeding 10 items (only 30% returnable)

Return process

  1. Submit your return request following the instructions above.
  2. You will receive approval within 2-4 days.
  3. Choose one of the following return methods:
    • Self-ship to our address (full refund)
    • Arrange pickup with us (Rs 150 handling fee deducted from refund)( Shoot Reverse pickup video for Reference )
  4. Once we receive the item and verify its condition, your refund will be issued within 2-3 business days.
    • Only the product price, excluding shipping charges, will be refunded.

Notes:

1) No Refund for Tampered/Opened/Altered Parcels:

We cannot process refunds or returns if the customer has accepted a parcel that is tampered with, opened, or shows any signs of alteration, including any tape applied outside the package. Please inspect the parcel carefully before accepting it.

2) Mandatory Video Proof for Incorrect Product Returns:

  • If you wish to return a product due to an error in fulfillments (either full or partial order), video proof is required. The video should clearly show the product(s) in question, including any discrepancies or damage, and the condition of the packaging.

 

Conditions for returns

  • Items must be returned in good condition.
  • Items must have all original tags, boxes, and packaging.

Shipping costs

  • You are responsible for return shipping costs.
  • The original shipping charge will not be refunded.

Cancellation Policy

 

How to Cancel an Order

  • You can cancel your order within 5 hours of placing it by:
    • Emailing Help@Warriorworld.in with your order number and reason for cancellation in the subject line
  • Cancellations cannot be made after the order has been moved for procurement.

Order cancellation refunds

  • If you cancel your order within 2 hours of placing it or before it is moved for procurement, you will receive a full refund within 7 days.
  • Orders that are shipped cannot be cancelled, but you can return them following the return policy.

Order cancellation due to unforeseen circumstances

  • If your order cannot be processed, procured, or shipped due to unforeseen circumstances, your order will be cancelled, and you will receive a full refund.